TITLE VI / POLICIES & GUIDELINES

Notifying the Public of Rights Under Title VI

CLAY COUNT GENERAL PUBLIC TRANSPORTATION

• Clay County General Public Transportation operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Clay County General Public Transportation.
• For more information on Clay County General Public Transportation's civil rights program, and the procedures to file a complaint, contact 785-632-2447; email jberends@ccgpt.org or visit the administrative office at 322 Grant Ave, Clay Center, KS 67432.

• A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention : Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

• If information is needed in another language, contact 800-555-1212 

Policy and Guidelines

Rules of Conduct

No Smoking/ Vaping on board our transportation

No consuming of any Alcoholic beverage

No Verbal or physical abuse or another rider, driver or dispatch

No standing while vehicle(s) are in motion

Passengers are not to extend arms, hands, heads, or any body part through any vehicle window(s)

Sever Inclement Weather

When sever weather arises, CCGPT will alert customers if suspension of services is necessary and until weather conditions are favorable. Cancellations will be aired on KCLY Radio 100.9 FM.

Cancellations / Wait Time for Driver and Passanger

Customers are responsible for calling dispatch 3 hours prior to the schedule pick up time if the ride needs to be cancelled. The Driver is only required to wait up till 5 minutes after the schedule pick-up time. After time has allotted the driver will leave onto the next schedule appt time and be marked as a "No Show". The customer will then have to call dispatch to reschedule another ride. If customer has accrued three (3) no shows. The customer maybe or will be suspended in using the CCGPT services for 30 days.

Safety Belt Use & Child Passenger Safety Seats

All Passengers must be secured by a seat belt and must have it on at all times

Children ages 3 and younger must be in a federal approved Child Seat; Children age 4 through 7 who weigh less than 80lbs and are not 57inches (4'9") must be in a federal approved booster seat. 

CCGPT can provide one child safety seat upon request

Medical Equipment

Passengers traveling with portable oxygen or other support equipment may travel with our transportation

Service Animals & Pets

Use of service dogs are allowed. Small pets (cat or dog) not identified as a service animal must be transported in official pet carrier (no allowances for bags/ purses, etc. that a pet could escape from or soil through while in transport) The carrier may only be lifted, carried and transferred by the customer. Customers are responsible of informing dispatch if a service animal or small pet in a carrier will be accompanying prior to schedule pick-op.